Thank you for shopping with LuxiusHub. We value your satisfaction and strive to provide the highest quality jewelry. Please read our policies carefully.

REPLACEMENT POLICY

We offer a replacement if:

  • The product is damaged during shipping.
  • The product received is defective or does not meet our quality standards.
  • You receive the wrong item.
  • Any item is missing from your order.

To request a replacement, please contact us within 7 days of delivery with:

  • Your order number
  • A clear photo or video showing the issue
  • The original invoice or proof of purchase

Once our team reviews and verifies your claim, a replacement will be arranged at no additional cost to you.

REFUND POLICY

Refunds are considered only in exceptional cases where a replacement cannot be provided.

  • Any approved refund will be processed to your original payment method within 7–10 working days.
  • Shipping and delivery charges are non-refundable.

CANCELLATION POLICY

  • Orders can be cancelled before they are dispatched from our warehouse.
  • Once an order has been shipped, it cannot be cancelled.

CLAIMS WE CANNOT ACCEPT

We are unable to process replacement or refund requests if:

  • The request is made more than 7 days after delivery.
  • The jewelry has been worn, used, or altered after delivery.
  • The product has been tampered with or damaged post-delivery.
  • The issue is reported without proof of purchase or photographic evidence.

CONTACT US

If you have any questions regarding your order, please reach out to us:

Our customer support team will be happy to assist you.